Frequently Asked questions
Frequently Asked questions
Frequently Asked Questions (FAQ)
RADIUS (Remote Authentication Dial-In User Service) is a protocol that provides centralized authentication, authorization, and accounting (AAA) for managing user access to a network. For ISPs, RADIUS ensures secure user authentication, tracks network usage for billing, and streamlines customer management by providing a single system to control access, monitor activity, and support billing automation.
Noch Wired automates billing by integrating with RADIUS to track data usage, session duration, and customer details. This allows the system to generate accurate invoices, process payments, and send automated payment reminders or confirmations. You can customize billing cycles, support usage-based pricing, and connect to various payment gateways to simplify customer payments.
Yes! Noch Wired includes Email, SMS and WhatsApp messaging services that allow ISPs to send automated notifications, such as billing reminders, payment confirmations, usage alerts, and service updates. This keeps customers informed and reduces the load on customer support.
Absolutely. Our software is designed to work with various network devices—such as routers, switches, and access points—from different vendors. It allows you to manage all of these devices from a centralized dashboard, making network management much more efficient.
Noch Wired includes a customer self-service portal where users can check their account details, view billing history, monitor data usage, and make payments. It also provides a built-in support ticketing system, allowing customers to submit issues or questions. This self-service functionality significantly reduces the need for direct support.
Yes, you can set up usage alerts to notify customers when they reach certain data thresholds. The system also supports configurable session limits and disconnect policies, which can help maintain network stability and prevent overuse during peak times.
The system continuously tracks network performance and device status, providing real-time insights into traffic, bandwidth usage, and potential issues. With traffic analytics and automated alerts for device downtime or performance issues, ISPs can maintain a stable and efficient network.